Your privacy is our priority.
Our Privacy Pillars
Privacy and security built in.
From the initial idea to the final product, privacy and security are at the core of the decisions we make at Ring.
Customers have control.
Ring provides customers control over who’s able to see and access their videos, devices and personal information.
Commitment to transparency.
We’re committed to being transparent about our privacy and security practices.
Keeping your videos safe
Default video encryption
Ring encrypts your videos at rest and in transit by default. Please see the Video Encryption page in Control Center for more information.
Optional Video End-to-End Encryption
This additional, advanced encryption option gives you even more control over who can view your videos. Learn more.
Secure video storage
With a Ring Protect Plan, your videos are securely stored in the cloud and can be deleted at any time. Your videos will be permanently deleted from our servers according to the storage period on your plan. Learn more
Keeping all your online accounts safe
Create unique passwords
Create unique passwords for your various online accounts. Do not reuse your username and passwords across multiple accounts.
Two-step verification adds an extra layer of security to your accounts that offer this feature, helping prevent unauthorized access, even if someone has access to your account password. Learn More.
Add a PIN to your mobile phone account
Adding a PIN to your mobile account adds an extra layer of security that helps prevent attackers from taking over your mobile phone account. You can add a PIN from the account security section of your wireless carrier’s website, or by calling your carrier’s customer support.
New features and security updates are constantly being added to your devices and apps, including your Ring App. So make sure you stay up-to-date with the latest security updates.
Watch out for phishing scams
Phishing is when a bad actor attempts to trick you with a fake email or text that claims to be legitimate in order to gain access to your login credentials. If you notice a suspicious email or text that falsely claims to come from Ring, report it to firstname.lastname@example.org
Use a password manager
Password managers help you remember different passwords for multiple accounts. This helps you keep track of all your unique passwords. Password managers are available either as standalone apps, and are also available as extensions to popular browsers like Safari or Chrome.
Frequently asked questions
If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still view your device's live video stream (Live View).
If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detected by your device (including motion detected via Linked Devices), the video doorbell button is pressed, or you initiate Live View. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.
When you create a share link for one of your Ring videos, a copy of that video is made in the cloud to facilitate sharing. You can manage your shared videos in the Shared Video Management feature in Control Center in the Ring App and Ring.com. There, you can unshare videos, which deletes the shared copies and makes the videos inaccessible to people with whom you previously shared those links. The original videos in your Ring account, however, are not deleted until you delete them in the Ring App or Ring.com or they reach the expiration of your Ring Protect Plan’s applicable storage period.
If you have a Ring Protect Plan (including a free trial), you can access your stored recordings, download them, manually delete them one by one or delete them all at once in the Ring app or on Ring.com. Stored recordings are automatically deleted following the expiration of your Ring Protect Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.
We have taken measures to help secure Ring devices from unauthorized access. These measures include restricting installation of third-party applications on the device, rigorous security reviews, software security development requirements, and encryption of communication between Ring devices with services such as AWS cloud storage services. Ring secures video recordings in transit and stores them on secure AWS servers. We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between Ring devices and AWS, and we encrypt data between Ring devices using AES encryption, TLS and SRTP (Secure Real Time Protocol).
You’re in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbors by Ring).
Shared Users allow you to share device access with family, roommates, and others without sharing your login credentials. Shared Users can answer and receive alerts, view video recordings, and modify their personal alert settings, but they cannot delete videos, delete devices, or change device settings.
For help adding someone as a Shared User, please click here.
If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues. These video recordings are not viewed, shared, or used by Ring for any other purpose.
A small number of video recordings are viewed by our research and development team to improve Ring’s products, services and technology. These video recordings are either from users who have made them publicly available (by posting them on Neighbors or otherwise on the Internet), or from users, team members and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).
In response to requests from law enforcement agencies, Ring will not disclose video recordings or other personal information of a user unless: (1) the user consents, (2) necessary to comply with the law, such as a valid warrant, or (3) there is an emergency involving imminent danger of death or serious physical injury to a person and there is insufficient time to obtain a court order. Ring objects to overbroad or otherwise inappropriate law enforcement demands as a matter of course. Unless prohibited from doing so or Ring has clear indication of illegal conduct in connection with the use of Ring products or services, Ring notifies users before disclosing personal information, including user videos, to a law enforcement agency. For additional information, see our law enforcement guidelines.
No, Ring does not provide law enforcement agencies with direct access, or any sort of “back door access”, to a user’s personal information, including videos. Before sharing user information (including videos) in response to legal requests, Ring requires law enforcement agencies send a written request for personal information (e.g., subpoenas, search warrants or court orders) to Ring directly. For additional information, see our law enforcement guidelines.
No. Ring team members, similar to other members of the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet)
No. Ring team members cannot activate and view live streams from your Ring device without your explicit consent.
Ring does not use facial recognition technology in any of its devices or services, and will neither sell nor offer facial recognition technology to law enforcement.
Take a more detailed look at our privacy notice by clicking here
Access to or Deletion of Personal Information
You may have the right under applicable law to request information about the collection of your personal information by Ring, or access to or deletion of your personal information. If you wish to do so, please visit here or contact Customer Service. Depending on your choices, certain services may be limited or unavailable.
If you’d like to opt-out of marketing and other non-transactional communications from Ring, email email@example.com or click the Unsubscribe link at the bottom of an email you've received from Ring. You will not be able to opt out of important or transactional communications from us, for example, billing confirmations and reminders, device updates, security-related communications, and service announcements. See our Privacy Notice for more information.
If you have any questions or concerns, please email us at firstname.lastname@example.org